Delivery & Pickup Information

The Monae Meltdown Collection – Houston, TX

We’re committed to making sure your luxury hair arrives quickly, safely, and conveniently – whether you’re local or nationwide.

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🚚 Shipping & Delivery
    •    Processing Time: All orders are processed within 1–2 business days (excluding weekends and holidays).
    •    Shipping Time: After processing, shipping typically takes 2–4 business days depending on your location and the shipping method selected at checkout.
    •    Tracking: Once your order ships, you’ll receive a tracking number via email so you can follow your package every step of the way.
    •    Shipping Carrier: We primarily ship through USPS or FEDEX for fast and reliable service.

💡 Need it fast? Contact us before placing your order to check rush shipping availability.

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📍 Local Pickup – Houston, TX

We offer local pickup for customers in the Houston area!
    •    Pickup Location: Houston, TX (Exact address provided after order confirmation)
    •    Pickup Hours: Monday – Sunday | 8 AM – 7 PM (by appointment only)
    •    How It Works:
    1.    Add discount code "pickup" at checkout.
    2.    After your order is processed, someone will contact you via text with pickup loction.
    3.    Arrive during your scheduled pickup time with a valid photo ID and your order number.

⚠️ All pickups must be completed within 3 days of notification. Unclaimed orders may be canceled or shipped at the customer’s expense.

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Questions?

If you have any questions about shipping or pickup, feel free to reach out via our Contact Us page or email us directly at [email protected]